PAYMENT POLICY

Payment for sessions is required to be made at the time of your appointment. This is a standard practice that reflects the value of the services provided and supports the smooth operation of our clinic. 

If payment is not received for any reason, all future appointments are placed on hold until the outstanding payment is settled. 

We do not offer payment plans for attended sessions. If you are unable to afford an appointment, we kindly ask that you make the decision well in advance to cancel the session, allowing another client the opportunity to book. 

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CANCELLATION POLICY 

Due to the high demand of services, 24 hour’s notice is required if you need to cancel or reschedule an appointment. Please note, the notice period excludes Sundays, public holidays and clinic closure days/periods. Less than 24 hours notice limits our ability to provide services to others in need and will incur a charge of 50% of the appointment fee.

If more than two cancellations occur with less than 24 hours notice, then future cancellations within the notice period will incur a charge of 100% of the appointment fee. If three consecutive cancellations have been made, your Clinician reserves the right to cancel future appointments and refuse further services.If a third party is paying for your consultations, then the cancellation fee will be payable by yourself personally unless otherwise stated on your Service Agreement.

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NON ATTENDANCE POLICY

If you do not show up for your scheduled appointment, do not call us to cancel / reschedule outside the cancellation notice period above, or you contact us to cancel your appointment once your session has commenced, 100% of the appointment fee is charged.

If you do not attend two consecutive appointments, your Clinician reserves the right to cancel future appointments and refuse further services. If a third party is paying for your consultations, then the non attendance fee will be payable by yourself personally unless otherwise stated on your Service Agreement.

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